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What are your hours of operation?

How long will it take for service activation with Global Link Communication?

How will my phone service be billed?

What if I have a problem with my phone service?

Where does Global Link Communication currently provide service?

Are Global Link Communication's local calling areas the same as Verizon?

What about toll calls?

Can I switch back to Verizon if I don't like your service?

Will I have to sign a long-term contract?

Will I still be in the phone book and have access to directory assistance?

Will I have one bill for local and long distance services?

Can I keep my present phone number(s)?

Will I see a change in the quality of my phone service?

Will I experience any service interruptions when I change my local service?

What are your hours of operation?
Our Customer Service Representatives are available at 1-866-231-9917 between the hours of 9:00am - 5:00pm EDT, Monday through Friday.

How long will it take for service activation with Global Link Communication?
If your current local phone provider is Verizon, it generally takes 2 to 4 days to switch to Global Link Communication.

How will my phone service be billed?
There are two components to your phone bill, the fixed monthly recurring charges for the use of your phone lines and your per minute usage charges, if any, under your calling plan. You will be billed at the beginning of the month for your fixed charges and for previous months' charges, if any. For example, you will be billed in February for the February fixed charges for your phone line and for the January per minute usage charges.

For your first month's bill, you will be billed the pro-rated portion of your first month bill plus your next full month's bill. For example, if your service starts on February 15th you will be charged on your March bill the fixed and usage charges from February 15th to February 28th plus the fixed monthly charges for March.

What if I have a problem with my phone service?
Simply call customer service at 1-866-231-9917 between the hours of 9:00am - 5:00pm EDT, Monday through Friday. If emergency repair is needed call customer service, and press "7" to directed to after hours customer care.

Where does Global Link Communication currently provide service?
As a regional phone company, we currently offer service throughout Maryland.

Are Global Link Communication's local calling areas the same as Verizon?
Yes. We offer the same calling areas as Verizon.

What about toll calls?
Toll calls are intrastate regional calls. We bill your toll calls as long distance calls, and you will be charged the same rate as your long distance rate, excluding any free minutes available in your specific calling plan.

Can I switch back to Verizon if I don't like your service?
Yes. Within the first 30 days after you switch to Global Link we will switch you back to Verizon at no cost to you. After that time, there is a one-time fee to switch back.

Will I have to sign a long-term contract?
No. You may stay with the calling plan you choose as long as you wish, or you may switch to another plan if your needs change.

Will I still be in the phone book and have access to directory assistance?
Your directory listing will remain the same. You will also have access to local as well as national directory assistance.

Will I have one bill for local and long distance services?
Yes. You will receive both your local and long distance charges on one easy-to-read bill.

Can I keep my present phone number(s)?
Yes, your phone number(s) will not change. You will also keep whatever toll-free numbers you may have.

Will I see a change in the quality of my phone service?
Absolutely not. Since we use your existing phone lines from Verizon, you will continue to have the same quality of service that you have always had with Verizon, just at a lower cost. In addition, all long distance calls are placed over a 100% digital fiber optic connection. Your calls are not transmitted over internet lines.

Will I experience any service interruptions when I change my local service?
No. Since we use your existing Verizon phone lines converting your account is easy and will not result in any disruption of service.